Many thanks for your reply.
I clicked on the link provided and went through the validation process. It did not inform me whether i had been successful in validating or not
. I have a genuine windows certificate. My desktop is a windows vista, 32 bit. The link you provided me took me to the windows page.
When i opended Samsung Kies it asked that it be updated so i clicked on the update button. It updated itself. it will still not let me download anything to the phone. so I am no further forward in getting the videos onto the device.
I think i need step by step instructions. If you could please wrack your brains to find a solution, i would be grateful.
thank you once again